Most coal mining machinery manufacturers only sell complete machines. Overseas customers often face three major operational challenges:
A lack of professional maintenance technicians in the mining area
Prolonged downtime due to sudden equipment failures
Production stoppages caused by delayed parts supply.
Jiamusi Coal Mining Machinery has created a full-cycle proactive value-added service system, providing a one-stop solution to all pain points for overseas mine owners.
We abandon the outdated model of repairing after a failure occurs and promote proactive preventative maintenance, reducing downtime losses from the source. With our own team of certified engineers and a warehouse of tens of thousands of tons of original parts, we cover the entire service chain, from customized solutions and equipment production to overseas on-site installation and lifetime maintenance.
Our senior factory technicians can be dispatched overseas to provide comprehensive on-site technical guidance.
Senior factory technicians can be deployed to overseas mines.
Mines in Russia, India, Central Asia, and Southeast Asia are all covered.
On-site, full-process technical guidance.
Ensures stable and continuous mining operations and profitability.
Based on the rock hardness, tunnel cross-section, ramp angle, and local power supply voltage of overseas mining areas, we customize and match EBZ132/160/200/260 tunneling machines, avoiding blind machine selection and increased additional investment; One-on-one free comprehensive technical Q&A, explaining professional issues such as hard rock cutting bearing capacity, split-type shipping dimensions, and voltage customization;
Combining mining capacity and procurement budget, we provide the optimal procurement combination of complete machine + vulnerable parts, reducing consumable procurement costs in the long term; Free complete set of export qualification documents: explosion-proof safety label, commodity inspection report, complete machine CAD drawings, and multilingual equipment parameter manuals, sent with one click.
Real-time synchronization of production progress, full handling of export customs clearance procedures; support for personalized customization of equipment for overseas operating conditions: power supply voltage, blade width, and wear resistance level of hard rock cutting heads can all be adjusted as needed; regular push of workshop photos and production videos, real-time synchronization of equipment processing progress, making the entire production process visible;
The whole machine undergoes rigorous quality inspection with both no-load and loaded testing before leaving the factory, strictly eliminating potential faults and ensuring qualified equipment is shipped; export-grade thickened solid wood crates provide reinforced packaging, multi-layer protection against long-distance sea voyages and humid environments, avoiding transportation damage; one-stop handling of all foreign trade customs clearance documents, commercial invoices, packing lists, and certificates of origin are all provided, simplifying overseas port customs clearance procedures.
Real-time online remote support; for large projects, technicians can be dispatched to provide long-term on-site guidance in large overseas mining areas; factory professional technicians can be dispatched abroad to provide full support throughout the entire process of equipment assembly, underground commissioning, and production operation; on-site, hands-on training for mining operation teams and maintenance personnel to ensure proficiency in equipment operation procedures, daily maintenance processes, and quick replacement techniques for easily worn parts such as cutting teeth/cylinders;
30-minute rapid fault response mechanism: after customer feedback, a dedicated engineer will quickly connect and initiate a remote video real-time consultation; for major equipment failures, technicians can be dispatched directly to the mining area for on-site handling; periodic preventative inspection plans are developed, and key maintenance points are remotely synchronized to proactively identify hidden faults in the hydraulic system, motor, and cutting section, significantly reducing the probability of sudden downtime; long-term quality guarantee: free replacement of original parts for non-human-caused quality problems during the warranty period; after the warranty period expires, lifetime cost-price repair service.
Overseas Full-Scenario Technical Guarantee
Specialized tunneling solutions for complex rock formations; engineers can be dispatched long-term for on-site technical support. Customized tunneling construction processes are tailored to the specific rock conditions of overseas mining areas, adaptable to various complex working conditions such as hard rock, sandstone, and steep incline tunnels;
Free provision of CAD drawings of the entire machine dimensions, parts processing drawings, and multilingual equipment operation and maintenance manuals; support for customized equipment structural modifications, with targeted optimization of the cutting head, hydraulic system, and tracks to adapt to the specific rock formation mining needs of the local area;
Online remote video real-time fault diagnosis to quickly resolve various equipment malfunctions such as hydraulic oil leaks, motor noise, and insufficient cutting power;
Providing a complete EBZ series parts model comparison table to accurately match all spare parts such as cutting teeth, cylinders, seals, and motors, avoiding production delays caused by purchasing the wrong parts;
EBZ full series tunneling machine original parts in stock, one-stop shop for all supporting parts: cutting head assembly, hard rock wear-resistant cutting teeth, tooth holders and sleeves; scraper chain assembly, high manganese steel anti-slip track plates; hydraulic cylinder assembly, complete set of seals; cutting motor, oil pump motor, complete set of electrical accessories; main shaft, flange, gearbox, and other precision machined parts, eliminating the need for multiple scattered purchases.
Stable global sea freight delivery channels. All export parts are packaged in reinforced wooden crates for moisture and rust prevention. Fixed sea freight routes directly to major ports in Russia, India, and Southeast Asia. In-stock parts are packed and shipped within 3 days.
Original factory standard, precise fit, no secondary modification required for replacement. All parts are CNC precision machined and wear-resistant heat treated, with dimensions strictly matching the original Jiamusi tunneling machine, directly replacing original parts; a parts selection reference table is included with the shipment for quick model verification, eliminating procurement errors.
Exclusive tiered discounts for high-frequency consumables such as cutting teeth, seals, and track plates. Bulk purchases enjoy tiered low prices. Annual long-term supply framework agreements can be signed to ensure stable and continuous supply, avoiding production losses due to parts shortages.
Each batch of export parts comes with illustrated and multilingual video replacement tutorials. Our technical team provides real-time online guidance for installation and debugging, avoiding assembly errors that could damage the entire machine.
